Children, Youth, & Families

Caring For The Most Vulnerable Clients

Serving children and youth includes protection from abuse, family-centered care and addressing behavioral health needs.

SOLUTIONS FOR CHILDREN,
YOUTH & FAMILY PROVIDERS

Keeping families safe and healthy is rewarding and challenging work. Children’s services providers face difficult situations and are exposed to trauma on a daily basis. Children’s services has a higher burnout and turnover rate than other industries, including healthcare. Taking care of our future requires taking care of those who provide services.

CHALLENGING WORK AND TRAUMA IMPACT BURNOUT AND TURNOVER

The combination of a young workforce starting their career, complex caseloads, and burnout due to trauma exposure, makes retaining quality employees challenging.

Employee engagement

Engagement begins on day one and never ends. Effective leaders work with employees to stay engaged long after new hire orientation ends.

Onboarding and new hire training

Many children’s services providers struggle with new hires who are unprepared to do the work. Give your employees the tools they need to succeed from day one.

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KEEPING UP WITH NEW AND CHANGING REGULATIONS

With multiple regulatory bodies and funding sources, staying current is hard work. Different programs and services often have their own set of regulations and requirements.

Compliance is everyone’s job

Directors must think like CEOs of their own programs and provide staff with the training and tools they need to deliver quality, and prove it with documentation.

Tracking and reporting

Meeting regulations is only the first step; you also need to ensure you can appropriately report on compliance when required by a funding source or regulatory body.

Accreditation is becoming standard

As more states and federal regulations are requiring provider accreditation, organizations are scrambling to prepare and comply. Get ahead of the trend; start now.

QUALITY CARE REQUIRES A BROAD BASE OF KNOWLEDGE

All levels of staff, licensed and unlicensed direct care workers, must be able to appropriately treat children with complex needs and histories. Knowledge of behavioral health issues is essential.

Competency includes all conditions

Today’s direct care worker, licensed and unlicensed, must be knowledgeable about multiple behavioral, medical and developmental issues to provide the best care.

The shift to community based-care

Services provided in the community and after hours make it difficult for managers to supervise and support. Your workforce needs the skills to handle any situation.

Evidence based practices are a must

Payers and regulatory bodies are mandating EBPs and proven interventions that result in measureable clinical outcomes. How do you ensure fidelity to the model?

Treat the child, treat the family

Today’s workers need a broad base of knowledge and skills to work with the family/caregiver and coordinate care among providers and across the continuum of care.

TRAUMA AND ABUSE IS WIDESPREAD IN YOUTH, CAUSING LONG-TERM HARM

Childhood trauma is common in those you serve which impacts clinical outcomes and provider performance. We must take care of ourselves and our staff in order to help others effectively.

Trauma exposure and complex clients

Staff protect and treat the most vulnerable population, working with increasingly complex cases including abuse, addiction, mental health, and developmental issues.

Abuse screening and reporting

Identifying signs of neglect and abuse, understanding reporting mandates and ultimately protecting those you serve is a priority of all employees at your agency.

Secondary trauma is common in staff

Turnover in children’s services is often due to compassion fatigue, not typical burnout. Managers need to know the signs and how to prevent losing quality employees.

TRAINING IS THE CORNERSTONE
OF THE WORK WE DO

Hear Christina Calabrese, Asst Executive Director at SCO Family of Services, discuss how staff and clients benefit from using Relias to improve care and maintain compliance with regulatory bodies.

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